Refund and Returns Policy
Effective Date: March 6, 2025
At NovaXYZNovas, customer satisfaction is our top priority. We take great pride in the quality of our jewelry and want you to feel confident in every purchase. If you are not completely satisfied with your order, we offer a flexible refund and return policy to ensure a smooth and hassle-free shopping experience.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
✔ The item must be unused, unworn, and in its original condition with all tags and packaging intact.
✔ The return request must be initiated within 7 days from the date of delivery.
✔ The product must not have been customized, engraved, or made-to-order (as these items are non-refundable).
✔ The item must be free from any damage caused by improper handling or use.
If your return meets the above criteria, you may proceed with the return process.
2. Non-Refundable & Non-Returnable Items
Certain items are not eligible for refunds or returns, including:
- Customized or engraved jewelry (as these are personalized for you).
- Earrings (due to hygiene reasons).
- Gift cards and promotional items.
- Final sale items or those purchased during a clearance sale.
3. Return Process
To request a return, please follow these steps:
1️⃣ Contact Us – Email us at info@novaxyznovas.xyz with your order number and reason for return.
2️⃣ Receive Approval – Our support team will review your request and provide return instructions.
3️⃣ Ship the Item – Send the item back to our designated return address. Please use a trackable shipping method to avoid lost packages.
4️⃣ Inspection & Processing – Once we receive the returned item, we will inspect it and process your refund or exchange.
4. Refund Policy
✔ Refund Method – Refunds will be issued to the original payment method used for the purchase.
✔ Processing Time – Please allow 7-10 business days for the refund to reflect in your account after approval.
✔ Shipping Fees – Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was defective or incorrect.
5. Exchanges
If you would like to exchange your item for a different size or style, please contact us within 7 days of delivery. Exchanges are subject to stock availability. If the desired item is unavailable, a store credit or refund will be issued instead.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund after the expected processing time:
✔ Check your bank or payment provider statement.
✔ Contact your bank or credit card company (as processing times may vary).
✔ If you still have issues, contact us at info@novaxyznovas.xyz, and we will assist you.
8. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer support team:
📍 Address: 47 Nguyen Du
📞 Phone: 037.3827059
📧 Email: info@novaxyznovas.xyz
🌐 Website: https://novaxyznovas.xyz/