Delivery Policy
Effective Date: March 6, 2025
At NovaXYZNovas, we are committed to providing a smooth and reliable delivery service to ensure that your jewelry reaches you in perfect condition. This Delivery Policy outlines our shipping methods, estimated delivery times, costs, and other essential details regarding your order’s shipment.
1. Order Processing Time
✔ Orders are processed within 1-3 business days (excluding weekends and holidays).
✔ If your order includes custom or engraved jewelry, additional processing time may be required. We will notify you of any delays.
✔ Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
2. Shipping Methods & Estimated Delivery Times
We offer both domestic and international shipping using trusted courier services. Estimated delivery times vary based on the shipping method selected:
✔ Domestic Shipping (Vietnam & U.S.):
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
✔ International Shipping:
- Standard International Shipping: 7-21 business days
- Express International Shipping: 5-10 business days
📌 Note: Delivery times may vary due to customs processing, holidays, or unforeseen delays beyond our control.
3. Shipping Fees
✔ Shipping costs depend on the destination, weight, and shipping method selected at checkout.
✔ Free shipping promotions may be available for orders exceeding a certain amount, as indicated on our website.
✔ Customers are responsible for any import duties, customs fees, or taxes charged by their country.
4. Order Tracking
✔ A tracking number will be provided via email once your order is shipped.
✔ You can track your order through our website or the courier’s tracking system.
5. Failed Deliveries & Address Issues
✔ Please ensure that the shipping address provided is accurate and complete.
✔ If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
✔ If no one is available to receive the package at the time of delivery, the courier may attempt re-delivery or hold the package for pickup.
6. Lost, Stolen, or Damaged Packages
✔ NovaXYZNovas is not responsible for lost or stolen packages after they have been marked as “Delivered” by the courier.
✔ If your package is missing, please contact the shipping carrier immediately and inform us for further assistance.
✔ If you receive a damaged item, notify us within 48 hours of delivery with photos of the damaged package and product for a replacement or refund.
7. Special Requests & Expedited Delivery
✔ If you require urgent delivery or have specific shipping requests, please contact our customer service team before placing your order.
8. Changes to Delivery Policy
We may update this Delivery Policy as needed. Any changes will be posted on our website with an updated effective date.
9. Contact Us
For any delivery-related questions or concerns, feel free to reach out to us:
📍 Address: 47 Nguyen Du
📞 Phone: 037.3827059
📧 Email: info@novaxyznovas.xyz
🌐 Website: https://novaxyznovas.xyz/