Privacy Policy

Effective Date: March 6, 2025

At NovaXYZNovas, we are deeply committed to protecting the privacy and personal data of our customers. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website https://novaxyznovas.xyz/, make a purchase, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you engage with NovaXYZNovas, we may collect various types of personal and non-personal information, including:

1.1 Personal Information

  • Contact Details: Full name, email address, phone number, and mailing address.
  • Billing Information: Payment details, billing address, and transaction history.
  • Account Details: Username, password, and other profile-related data if you create an account with us.

1.2 Automatically Collected Information

When you browse our website, we automatically collect certain technical data through cookies and tracking technologies, including:

  • IP Address and device identifiers.
  • Browser type and version, operating system, and browsing behavior.
  • Pages visited, time spent on pages, and interaction data.

1.3 Communication Data

  • Customer service interactions, including messages, inquiries, and feedback.
  • Newsletter subscriptions and preferences.

We collect this information to enhance your experience, improve our website functionality, and ensure security.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

✔ Processing Orders & Transactions – To facilitate purchases, process payments, and ensure timely delivery of products.
✔ Customer Support – To provide assistance, respond to inquiries, and resolve any concerns.
✔ Personalization – To offer customized product recommendations, promotions, and tailored content.
✔ Marketing & Communications – To send promotional emails, updates, and special offers (only if you have opted in).
✔ Website Improvements – To enhance site navigation, analyze usage trends, and optimize our user experience.
✔ Legal Compliance – To meet regulatory requirements, prevent fraud, and enforce our terms of service.

3. How We Protect Your Information

We take data security seriously and implement the following safeguards to protect your personal data:

🔒 Encryption & Secure Payment Processing – All payment transactions are encrypted using SSL (Secure Socket Layer) technology.
🔒 Access Controls – Only authorized personnel have access to personal information.
🔒 Regular Security Audits – We continuously review and improve our security measures to prevent unauthorized access or data breaches.

Despite our efforts, no method of transmission over the internet is 100% secure. If you suspect a security issue, please contact us immediately.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. However, in specific situations, we may share your data with:

  • Payment Processors & Banks – To facilitate secure transactions.
  • Shipping Partners – To ensure accurate delivery of your orders.
  • Legal & Regulatory Authorities – If required by law or to protect our rights.

All third parties involved are required to maintain confidentiality and adhere to strict data protection regulations.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience. These include:

🍪 Essential Cookies – Required for core website functions such as shopping cart and secure login.
🎯 Analytical Cookies – Help us understand visitor behavior to improve site performance.
📢 Marketing Cookies – Used for personalized advertisements and promotional campaigns.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Your Rights & Choices

You have the following rights regarding your personal data:

✅ Right to Access – Request a copy of the data we hold about you.
✅ Right to Correction – Update inaccurate or incomplete information.
✅ Right to Deletion – Request removal of your personal data (subject to legal obligations).
✅ Right to Opt-Out – Unsubscribe from marketing emails at any time.

To exercise these rights, please contact us at info@novaxyznovas.xyz.

7. Data Retention Policy

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When your data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links & External Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

NovaXYZNovas does not knowingly collect personal information from children under the age of 13. If we discover that a minor has provided us with personal data, we will take immediate steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or data protection standards. Any updates will be posted on this page with the latest effective date. We encourage users to review this page periodically to stay informed about how we protect their information.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us:

📍 Address: 47 Nguyen Du
📞 Phone: 037.3827059
📧 Email: info@novaxyznovas.xyz
🌐 Website: https://novaxyznovas.xyz/